You have up to 30 days from when you giff gaff leave giffgaff to request a PAC code from us, and it will be valid for an additional 30 days from the date of issue. If you wish to request a PAC code after you have left, you can do this by logging into your account. If you stay abroad for longer, we’ll send you an SMS to let you know that roaming will be switched off. Then we’ll send a reminder SMS a few days later confirming Roam Like At Home (RLAH) has been switched off. From then on you’ll be charged from your credit balance.

How to update your payment details on giffgaff by changing or adding a new card, managing PayPal, and ensuring smooth payments. On iPhones and other Apple devices, you can find your APN settings in the Settings app under Mobile Data, Mobile Data Options, then Mobile Data Network. How to get the correct APN settings for your device to ensure a stable internet connection on giffgaff, with step-by-step instructions.

How to activate your giffgaff SIM, including setting up your account, adding credit, choosing a plan, and getting started. [newline]You should receive your PAC or STAC code within 60 seconds, and it will be valid for 30 days. To switch over to giffgaff, you’ll need to be in the UK on the day you’ve requested your transfer to take place. Once you’ve submitted your request to switch your mobile number to giffgaff, we’ll aim to have you moved over on the day you requested for your number to be switched over. When you submit a transfer request at the weekend or on a bank holiday it is processed the following working day and transferred the next working day. You will also see your plan summary for the last 3 months.

Does Giffgaff Do A Data Only Sim?

If you run out of data before the end of the month, you can start your next plan early. If your mobile data isn’t working, but calls and texts are, there may be an issue with your Access Point Name (APN) settings. Giffgaff claims that its team of members allows you to get help at any time, day or night, unlike big mobile networks’ call centres, which are only open at certain times. This should mean there’s no need to wait in long call centre queues, either.

The contracts are flexible, so you can move the data included up or down without needing to haggle or switch plans, and changing the amount won’t reset the contract. Giffgaff has performed excellently in recent times, winning the top prize at the Uswitch Awards 2025, taking the Mobile Network of the Year award. Anyone on pay as you go will have data, calls and texts charged at the usual UK PAYG rates while roaming in the EU. If you’re travelling outside the EU and these other included locations, you’ll need to add credit to your account to use data roaming. Find out giffgaff’s roaming costs on giffgaff.com/roaming-charges. You can, as long as the phone isn’t locked to any particular network.

Just a little something special for our lovely members. Three months of free calls and texts to other giffgaff members when you are in the UK. Outside of those countries, you’ll need to add some credit to make calls, send texts and receive data. So, if your plan normally has 2GB of data, that’s what you’ll get while roaming in one of giffgaffs selected destinations. It can take up to 24 hours for your SIM to activate but it’s usually much quicker. To check this, try switching your phone OFF/ON at different times throughout the day.

Payback

It’s a simple step to take that can make a big difference in protecting your information. In this guide, we will cover how to access internet APN setting using Androids and iPhones along with what the settings are to get your internet up and running on giffgaff. You can set up call forwarding on your phone by following these simple steps.

Similar Apps

The same goes for VOIP apps, which make calls over the internet. But both use data, and they’re not always convenient to use. Our Knowledge Base is packed with helpful guides and videos to solve common issues. Whether you need help with internet settings, using your phone abroad, or understanding your goodybag, we’ve got you covered. You’ll need either a credit/debit card or your Paypal account saved under My payments so you can be charged when each new plan starts. When you join giffgaff, your plan (formerly known as a goodybag) is automatically set to auto renew/recur.

You can also buy a phone from Giffgaff – but again, this works in a different way from normal. You buy an unlocked, Sim-free handset that you pay for on a monthly basis through a finance deal, and then combine this with a goodybag of your choice. But, as the phone is unlocked, you’re free to switch to a deal from another provider at any time. Giffgaff offers one month rolling or 18 month contracts, all with unlimited calls and texts. View a selection of Giffgaff deals below and click ‘show more’ to browse. If you decide to switch to another network, you’ll need to request a PAC code if you want to keep your phone number.

If they can’t help, an ‘agent’ (which is what giffgaff calls its customer service operators) should step in. Giffgaff’s SIM only deals mean you only pay for your network usage, not the handset, resulting in a low monthly cost. If you don’t want to keep your giffgaff number, you need to request a STAC which you can give to your new network. Your giffgaff number will be recycled and given to a new giffgaff member. Discover which mobile network providers impressed their customers most in our latest survey, which reveals the best and worst mobile networks.

Keep in mind that calls from abroad may incur roaming charges. To save on unnecessary packaging, refurbished phones do not come with any other accessories such as a mains plug, user manual or headphones etc. 60 minutes is the maximum length of a free giffgaff-to-giffgaff call. Any time spent on a call after 60 minutes will be charged from your credit or be free as part of your plan. [newline]To avoid the charges, simply hang up before the 60 minutes are up and redial. If you run out of your EU data and don’t start a new plan, any data usage will then be charged from your credit (if you have credit on your account) at 10p per MB. For information about the fair use limit, read our Roaming in the EU and selected destination terms and conditions.